Privacy Policy

Welcome to New Legacy AI ("New Legacy AI," "we," "our," or "us"). We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, or use our AI-powered services.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect:

Information You Provide

• Name
• Email address
• Phone number
• Company or brokerage name
• Property information
• Messages submitted through contact forms
• Chat conversations
• Voice conversations with our AI assistants
• Documents or files you choose to upload

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on our website
• Referral source
• Cookies and similar technologies

AI Interaction Data

If you interact with our AI assistants, we may collect:

• Chat transcripts
• Voice recordings (where applicable)
• AI-generated responses
• Session logs
• Usage analytics used to improve service quality

2. How We Use Your Information

We use information to:

• Provide our AI services
• Respond to inquiries
• Schedule appointments
• Qualify sales leads
• Improve our AI models and customer experience
• Personalize your experience
• Monitor system performance
• Detect fraud and misuse
• Comply with legal obligations
• Send service-related communications

If you subscribe to marketing communications, we may also send newsletters, product announcements, and promotional content. You may unsubscribe at any time.

3. AI Services

New Legacy AI develops AI-powered tools that may assist with:

• Lead qualification
• Real estate inquiries
• Property information
• Customer support
• Scheduling
• Marketing assistance
• Document analysis

AI-generated responses are provided to assist users but should not be considered legal, financial, tax, or real estate advice.

Although we strive for accuracy, AI systems may occasionally generate incorrect or incomplete information. Users should independently verify important decisions.

4. Information Sharing

We do not sell your personal information.

We may share information with trusted service providers that help us operate our business, including:

• Cloud hosting providers
• CRM platforms
• Analytics providers
• Email providers
• SMS providers
• Voice communication providers
• Payment processors (if applicable)

These providers may only use information as necessary to perform services on our behalf.

We may also disclose information:

• To comply with applicable law
• To protect our rights
• During a merger, acquisition, or business transfer
• To prevent fraud or abuse

Text Messaging (SMS)

If you opt in to receive text messages, we use your phone number solely to send and respond to messages about your inquiry. We do not sell your information, and we do not share your mobile opt-in consent or phone number with third parties for their own marketing. Message and data rates may apply, and message frequency varies. Reply STOP to unsubscribe or HELP for help at any time. See our Terms of Service for full messaging terms.

5. Cookies and Analytics

We use cookies and similar technologies to:

• Remember preferences
• Improve website performance
• Measure website traffic
• Analyze visitor behavior
• Enhance user experience

Most browsers allow you to disable cookies, although doing so may limit certain website functionality.

6. Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, alteration, or destruction.

No method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Meet contractual obligations
• Resolve disputes
• Comply with legal requirements
• Improve our products

When information is no longer required, we securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete personal information
• Receive a copy of your data
• Object to certain processing
• Limit the use of sensitive information
• Withdraw consent where applicable

California residents may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

To exercise your rights, contact us using the information below.

9. Children's Privacy

Our services are not intended for children under 13 years of age.

We do not knowingly collect personal information from children.

If we learn that we have collected information from a child, we will promptly delete it.

10. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services.

We are not responsible for the privacy practices of those third parties. We encourage users to review their privacy policies separately.

11. International Users

If you access our services outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

When material changes are made, we will update the "Last Updated" date at the top of this page.

Continued use of our services after updates constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

New Legacy AI
Website: https://site.new-legacy-ai.com
Email: privacy@new-legacy-ai.com